We’re here to support you through the claims process.
Claims process
We’ll let you (or your representative) know what information the insurer will require to assess your claim.
In addition to completing a claim form, the insurer may also require the following, at your or the claimant’s expense, in support of the claim:
sufficient proof of the claim to be provided. The proof must be supported by appropriate certification from a medical practitioner or health professional and confirmed by our medical advisers and claim assessors; and
any other information, records or other documents the insurer may request such as probate and letters of administration.
If you are looking to make a claim on your insurance benefits, please call our customer support team on 1300 049 532 or email help@spaceship.com.au and we will organise for you to receive a claim form.
For more information on claims, refer to the Insurance Guide.