What do I need to verify my identity when opening a Spaceship account?

When you open a Spaceship account, we're required by law to verify your identity. Here's what you need and what to expect during the process.

Australian anti-money laundering and counter-terrorism financing laws require financial institutions such as Spaceship to collect and verify certain information about you. This is standard practice across the finance industry.

We use the details you provide, like your legal name, home address, and date of birth, to confirm your identity against various data sources. If we can't verify you from those details alone, we'll ask you to provide a copy of a government-issued ID through the Spaceship app.

We handle all your information in accordance with our Privacy Policy.

In most cases, we can verify you automatically using your personal details. If we need additional documents, you'll need to provide two of the following:

We can only accept the documents listed above. Bank statements and other documents aren't valid for identity verification.

You don't need to be an Australian citizen or permanent resident, but you do need to:

We'll try to verify your identity instantly during sign-up. If we need more information, verification usually completes within one to two business days of receiving everything we need. In some cases, a manual review is required, which can take a little longer.

If you're still waiting after a few business days, get in touch and we'll let you know if anything else is needed.