In certain situations your investment might not get processed due to one of the following reasons:
Your bank account doesn't allow for direct debits. This generally happens for online-only savings accounts;
There might have been a typo in the account details provided. Don't worry, you can update your BSB and account number in the app via the Account tab, under the "Payment Information" section; or
There were insufficient funds in your account when we attempted to debit your account. Please note that Spaceship can't reimburse dishonour or overdraft fees.
What happens next?
If your transaction was a one-off investment, you’ll need to make a new deposit via your Spaceship Voyager app. Please update your details and check there are sufficient funds to make the investment.
If you set up a recurring deposit, we will try to process this recurring deposit on the next scheduled date in your cycle.