There may be some circumstances where your investment plan is cancelled or a regularly scheduled investment fails, including:
Your direct debit has failed;
Your funds have failed to clear;
It doesn't meet certain other checks or requirements (such as regulatory requirements);
The security has been delisted; or
The security is subject to a corporate action, such as a stock split or takeover bid.
In extremely rare circumstances, a buy order may be cancelled or rejected due to a market-wide trading halt.
If you're unsure of the reason your investment plan was cancelled or a regular scheduled investment has failed, please reach out to our customer support team.