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When will my withdrawal be processed?
Bryna avatar
Written by Bryna
Updated over 4 months ago

Your withdrawal will be processed based on when we receive your withdrawal request.

If we receive your request before 4pm (Sydney time) on a business day, your withdrawal will generally be processed using the unit price calculated after 11am on the following business day.

If your request is received after 4pm (Sydney time) on a business day, the withdrawal will be processed using the unit price calculated after 11am on the second business day.

We calculate the unit price after 11am (Sydney time) each business day (which is Monday through Friday and excludes weekends and public holidays).

Once your withdrawal has been processed, it may take another one to two business days to receive the funds in your linked bank account.

Example: If you submit your withdrawal request on Wednesday at 3pm (Sydney time), you will receive the unit price calculated after 11am on Thursday, and will generally receive your funds 1-2 business days after we have calculated the price.

However, if you submit your withdrawal request on Wednesday at 5pm (Sydney time), you will receive the unit price calculated after 11am on Friday, and will generally receive your funds 1-2 business days after we have calculated the price.

For more information on our withdrawal process, check out the Reference Guide.

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